Last updated: September 2026

We hope you love your Dreamie purchases. Below you can find our return and refund conditions for purchases made in our physical store and at dreamie.fi.

Nothing in this policy limits your mandatory rights under Finnish consumer protection legislation.

Purchases Made in Our Physical Store

Dreamie voluntarily offers a 14-day return period for eligible non-jewellery products purchased from our physical store.

To qualify for a return:

• the product must be returned within 14 days of purchase
• the product must be unused and unworn
• the product must be in its original condition
• original tags, packaging and included parts must be intact where applicable
• proof of purchase is required

For hygiene-sensitive products, any hygiene seal or protective packaging must remain intact where applicable.

Eligible returns will be refunded using the original payment method where possible.

Jewelry Purchased In Store

For change-of-mind purchases, jewelry purchased from our physical store cannot be returned or exchanged, even if unused.

This includes, for example:

• earrings;
• necklaces;
• bracelets;
• rings; and
• other jewelry items.

This restriction concerns change-of-mind returns only. It does not affect your statutory rights if the jewelry has a genuine product defect.

Online Purchases

Most eligible products purchased from dreamie.fi have a statutory 14-day right of withdrawal.

You must notify Dreamie that you wish to cancel your purchase within 14 days of receiving the order.

You can make your cancellation using the cancellation function available on our online shop or contact us at:

info@dreamie.fi

After notifying us of your cancellation, the products must be sent back within 14 days.

Simply failing to collect a parcel or sending a parcel back without notifying Dreamie does not by itself constitute a valid cancellation.

Condition of Online Returns

For online purchases, you may inspect a product to the extent reasonably necessary to determine its nature, characteristics and functionality, similar to how you could inspect it in a physical store.

Returned products must be unused, unworn, and in its original package. 

Pierced Earrings

Pierced earrings may be delivered in tamper-evident hygiene-sealed packaging.

Please do not break the hygiene seal if you may wish to return the earrings.

Where the statutory health and hygiene exception applies, the change-of-mind withdrawal right is lost once the hygiene seal has been broken.

Opening the outer shipping parcel does not itself remove the withdrawal right.

If the hygiene seal remains intact, the normal statutory online withdrawal rules apply.

The hygiene restriction concerns change-of-mind returns only. It does not remove your statutory rights if the earrings are defective.

Online Return Shipping

For a normal online return due to a change of mind, the customer is responsible for the direct cost of returning the products, provided that this information was given before purchase.

We recommend keeping proof of shipment until your return has been processed.

If a product has a defect for which Dreamie is responsible, the customer will not be required to bear reasonable shipping or other costs necessary to investigate or correct the defect.

Online Refunds

After a valid online withdrawal, Dreamie will refund the applicable payments without undue delay and within the time required by law.

Dreamie may withhold the refund until:

• we have received the returned products; or
• you have provided reliable evidence that the products have been sent back.

Refunds are normally made using the same payment method used for the original purchase.

If an entire eligible order is cancelled, Dreamie will also refund the cost of the least expensive standard delivery method offered for that order where required by law.

If you selected a more expensive delivery option, the additional delivery cost does not need to be refunded.

A monetary refund will not be replaced by a gift card or store credit where you are legally entitled to a refund unless you agree to this.

Sale and Discounted Products

Sale and discounted products have the same statutory consumer rights as full-price products.

For physical-store purchases, eligible non-jewelry sale products follow Dreamie's voluntary 14-day return policy unless different return conditions were clearly communicated before purchase.

If a product was specifically sold at a reduced price because of a defect or characteristic that was clearly disclosed before purchase, that same disclosed characteristic cannot normally later form the basis of a product complaint.

Exceptions / Non-returnable Products

Certain products are excluded from return or the statutory right of withdrawal where permitted by law. These include:

• pierced earrings and other hygiene-sensitive products supplied in sealed hygiene packaging, once the hygiene seal has been broken, where the product cannot be returned for health or hygiene reasons;

• goods that are liable to deteriorate or expire rapidly, such as certain perishable food products or fresh flowers;

• products made or materially customised to the customer's specifications, including clearly personalised or engraved items; and

• gift cards purchased in our physical store, which are non-returnable and cannot be exchanged for cash, except where required by law.

Unused gift cards purchased online are subject to applicable statutory consumer withdrawal rights.

These restrictions concern change-of-mind returns only and do not limit any mandatory rights provided by Finnish consumer protection legislation.

Please contact us at info@dreamie.fi if you are unsure whether your item is eligible for return.

Damaged / Defective Products

A product complaint is not the same as a change-of-mind return.

If you believe that a product has a manufacturing, material or other defect, please contact Dreamie as soon as reasonably possible after discovering the problem.

Please provide where possible:

• proof of purchase or other purchase information;
• approximate purchase date;
• a photo of the complete product;
• close-up photos of the problem; and
• a short description of what happened.

Dreamie may need to inspect the product before determining whether it has a defect for which Dreamie is responsible.

Customers Who Cannot Visit Our Store

You do not need to travel to our physical store to make a product complaint.

If you live far away or cannot visit us, please contact:

info@dreamie.fi

Please send photos of the product, purchase information and a short description of the problem.

If the issue can reasonably be assessed from photos, we may handle the complaint remotely.

If physical inspection is reasonably necessary, we will provide instructions for sending the product to us.

Where Dreamie is responsible for the defect, the customer will not be required to bear reasonable complaint-related shipping costs.

What May Be a Product Defect?

A product may be defective where a manufacturing, material or construction problem causes it to fail prematurely during normal use.

Depending on the circumstances, examples may include:

• an earring post unexpectedly separating from its base;
• a soldered or fixed component unexpectedly separating;
• a clasp failing unusually early;
• a stone becoming detached unusually early because of an inadequate setting or attachment; or
• another premature manufacturing or material failure.

Each complaint is assessed individually.
A product being broken does not automatically mean that it is defective.

Normal Wear and Customer-Caused Damage

Depending on the circumstances, statutory defect liability does not normally cover:

• normal wear and tear;
• accidental damage;
• bending, pulling, crushing or impact;
• scratches resulting from use;
• gradual plating wear or colour fading;
• normal oxidation or tarnishing;
• damage caused by inappropriate exposure to water, moisture, perfume, cosmetics or chemicals;
• inappropriate storage or care;
• chains or components damaged through pulling or excessive force;
• damage caused by repeatedly bending or excessively adjusting jewellery; or
• deterioration reasonably consistent with the product's age, materials, condition and use.

Jewelry should be handled and cared for appropriately.

Jewelry Durability

Dreamie sells fashion jewellery made from different materials, finishes, stones and constructions.

Jewelry does not have an unlimited service life.

Expected durability depends on factors including:

• product type;
• materials and construction;
• price and quality level;
• frequency and conditions of use;
• care and storage;
• age and condition; and
• the nature of the reported problem.

Normal ageing and wear over time do not automatically mean that a product was defective when sold.

Unless specifically stated for an individual product, Dreamie does not provide a separate commercial or lifetime warranty.

This does not limit the customer's statutory rights under Finnish consumer protection legislation.

How a Confirmed Defect Is Resolved

If a product has a defect for which Dreamie is responsible, the matter will be handled in accordance with Finnish consumer protection legislation.

Repair or replacement with a non-defective product are normally the primary remedies.

The appropriate remedy depends on the circumstances.

A price reduction or cancellation of the purchase and refund may become appropriate where required by law, for example if suitable repair or replacement cannot be provided.

A broken product therefore does not automatically result in an immediate refund.

Contact

For online returns, cancellations or product complaints: info@dreamie.fi