Your right to cancel (EU 14-day withdrawal right)

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Personalized items and other products excluded from the right of withdrawal under applicable consumer law cannot be returned. Certain sealed items supplied for health or hygiene reasons cannot be returned if the seal has been broken after delivery.

To start a return, you can contact us at info@dreamie.fi. If your return request is accepted, we’ll provide instructions on how and where to send your return. Unless the item is faulty or we sent you the wrong item, the customer is responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@dreamie.fi.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned: 

• earrings and other items supplied in sealed hygiene packaging, once the seal has been broken
• perishable goods (such as food, flowers, or plants)
• custom products (such as special orders or personalized items)
• personal care goods (such as beauty products)
• hazardous materials, flammable liquids, or gases.
• gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dreamie.fi.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect delivered. If you exercise your statutory right of withdrawal, we will refund the original standard delivery charge in accordance with applicable consumer protection law.

 

European Union cooling off period

If you are shopping as a consumer within the European Union, you have a statutory right to withdraw from your purchase within 14 days, without giving any reason.

• The 14 days start from the day you (or someone you nominate) receive the goods.
• You can also cancel your order at any point before it has been dispatched.
• As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• We will send you a confirmation of receipt once we've received your withdrawal request.